Polestar’s roadside assistance program is part of the car’s included coverage for the first few years of ownership. It dispatches through a contracted network, the same way most new-car roadside programs do. The coverage is real, but it is built around the gas-car model: tow the disabled vehicle to a shop. It does not bring a 240V plug to your car.

The short answer

Polestar roadside assistance covers towing to the nearest qualified facility, lockout help, a flat-tire change with the spare, fuel delivery for a gas car, and a 12V jump. It does not cover a mobile EV charging session at your location, a 240V top-up that gets you moving under your own power, or a manual charge port release. In South Florida, where most no-start calls trace to a 12V and most low-pack calls trace to a missing home plug, those gaps come up often.

What Polestar roadside actually covers

The program is bundled with the car for the warranty period. After that, owners can renew through Polestar or use a third-party provider. The included card covers:

  • Towing to the nearest Polestar service point or qualified shop.
  • Lockout assistance.
  • Flat-tire change with the spare on the car.
  • Fuel delivery for a gas car, where applicable.
  • Winching if the car is stuck.

What it does not cover:

  • A 240V top-up at the car. The card dispatches a flatbed, not a Level 2 truck.
  • An on-location 12V jump for a Polestar parked in a Brickell tower or a MIA garage.
  • A manual charge port release for a stuck cable.
  • Off-hours mobile service. The contracted network may not have an EV-capable truck after hours.

Why this matters in South Florida

Most Polestar 2 calls in this metro are not flatbed calls. They are:

  • A dead 12V in a tower garage after a long sit. The car will not wake. A jump gets it moving.
  • A low pack with no home plug and no public charger in range. A mobile charge at the curb is the clean answer.
  • A stuck charge cable at a public station. The manual release is the fix.

None of those fits the flatbed-to-a-shop model that Polestar roadside provides. They fit a mobile rescue operator.

How the policy card works

When you tap Roadside in the Polestar app, the request goes to a contracted dispatcher. The dispatcher reads your location and the nearest provider. In South Florida, that is usually a flatbed operator on contract.

A few things that come up:

  • The dispatcher may ask whether the car is drivable. A “yes” sometimes routes you to a non-tow service. A “no” gets you a flatbed.
  • The tow destination is set by the policy and may be a non-Polestar shop if there is no Polestar service center close. Broward and Miami-Dade drivers may end up at a contracted shop in Fort Lauderdale or Miami rather than a Polestar location.
  • The card has a per-disablement limit. Repeated tows in a single event stack against the limit.

If you want to keep your options open, ask the dispatcher to confirm the destination before you accept. You can also refuse the tow and call a mobile rescue operator instead, paying out of pocket for a top-up at your location.

What to keep handy as a backup

The cleanest setup is to treat Polestar roadside as your tow coverage and keep a separate number for mobile EV help. Charge Pro MIA’s number reaches a local independent operator who brings a 240V Level 2 source, a 12V jump pack, and the tools for a stuck charge port. They quote you before any work starts and bill you directly.

Keep both numbers in your phone. The Polestar card handles the tow. The mobile operator handles the on-location recovery that gets you moving without a flatbed.

When the policy is enough

There are situations where Polestar roadside is exactly the right call:

  • A Polestar 2 with no power after a collision in Davie or Miramar.
  • A Polestar that cannot unlock in a Hollywood garage after a fender bender.
  • A Polestar that needs a flatbed after a mechanical failure on US-27 in the Redland.

For everything else, the gap is real and the answer is a mobile operator.

What a mobile rescue operator does for a Polestar

A mobile operator working the South Florida metro brings:

  • A 240V Level 2 source with a CCS connector for Polestar 2 and an adapter for any NACS-equipped Polestar.
  • A 12V jump pack.
  • A 12V replacement battery for common models.
  • Tools for a stuck charge port.

The session typically adds 10 to 20 miles of range in 15 to 30 minutes of charging. That is charging time, not a promise about when someone arrives. The operator quotes you before starting and bills you directly.

Common South Florida Polestar calls

  • A Polestar 2 in a Brickell tower for a long vacation. The 12V is flat from sitting. A mobile operator meets the car in the garage, jumps the 12V, the driver goes on.
  • A Polestar 2 at MIA for ten days. Same drain, same fix.
  • A Polestar 2 at 4% in Fort Lauderdale Beach with no home plug and no working charger in range. A mobile operator meets the car at a curbside spot and tops it off.
  • A Polestar 2 with a stuck cable at a public station. The operator brings the tools for the manual release.

Frequently asked questions

Does Polestar roadside cover towing?

Yes. The included roadside coverage covers towing to the nearest qualified facility up to a per-disablement limit.

Does Polestar roadside cover a mobile EV charge?

No. The card dispatches a flatbed, not a 240V truck. A mobile EV top-up at your location is not part of the program.

Does Polestar roadside cover a 12V jump?

The card dispatches a contracted service that can attempt a 12V jump. Whether the truck carries the right pack for an EV depends on the provider.

Can I refuse the Polestar tow and call a mobile operator?

Yes. You can choose to handle the disablement out of pocket and save the policy tow for a situation that needs a shop.

Where does Polestar roadside tow a car in South Florida?

The destination is set by the contracted dispatcher. Most often it is the nearest Polestar service point or a contracted shop in Miami, Fort Lauderdale, or Hollywood.

When to call us

If your Polestar is low or dead anywhere in Miami-Dade or Broward, call us before you call for a tow. A mobile operator meets the car with a 240V Level 2 source and a 12V jump pack. They quote you before starting and bill you directly.

Call us at (786) 963-2995 to reach a local operator.