Rivian’s roadside number is in the app and the owner’s manual. The program is included with the car for the warranty period and is structured the same way most new-car roadside programs are: a toll-free line that dispatches through a contracted network. The card is real, but it is built around the flatbed model, not the on-location mobile charge that South Florida Rivian drivers often need.

The short answer

The Rivian roadside number connects you to a dispatcher who sends a contracted service. For a flat-tire change, a 12V jump from a contracted truck, or a tow to a service center, the card works. For a 240V top-up at your location or a 12V jump delivered to a Brickell tower or a MIA garage, you need a local mobile operator.

How to reach Rivian roadside

Three paths reach the same dispatcher:

  • The Rivian app’s “Roadside” button.
  • The number in the owner’s manual.
  • The number on the Rivian website’s support page.

All three route through the same dispatcher. The app is usually the fastest because it sends your location automatically.

What the program covers

Rivian roadside covers the gas-car-shaped services:

  • Towing to the nearest Rivian service center or a qualified shop.
  • Lockout assistance.
  • Flat-tire change with the spare on the car.
  • Fuel delivery for a gas car, where applicable.
  • Winching if the car is stuck.

The card does not cover a 240V top-up at the car. It does not dispatch a Level 2 truck to your location. It does not cover a manual charge port release for a stuck cable.

Why this matters in South Florida

The Rivian calls that come up most in this metro are not flatbed calls:

  • A Rivian parked at MIA for ten days. The 12V is flat from sitting. A jump gets it moving.
  • A Rivian in a Brickell or Aventura tower for a long vacation. Same drain, same fix.
  • A Rivian at 3% on a stretch of US-1 or out west on I-75 with no working charger in range. A mobile charge at the curb is the clean answer.
  • A Rivian with a stuck cable at a public station. The manual release is the fix.

None of those fits the flatbed model. They fit a mobile rescue operator.

What to keep in your phone

The cleanest setup is to keep both numbers:

  • Rivian roadside in the Rivian app and on a card in the glove box.
  • Charge Pro MIA’s number for the on-location recovery calls the card does not cover.

When you tap Roadside in the Rivian app, the request goes to the contracted dispatcher. The dispatcher reads your location and the nearest provider. In South Florida, that is usually a flatbed operator on contract.

When you call Charge Pro MIA’s number, the request goes to a local mobile operator. They come to the car with a 240V Level 2 source and a 12V jump pack.

When Rivian roadside is the right call

There are situations where Rivian roadside is exactly the right number:

  • A Rivian with no power after a collision in Davie or Miramar.
  • A Rivian that cannot unlock after a fender bender in Hollywood.
  • A Rivian that needs a flatbed after a mechanical failure on US-27 in the Redland.

For those calls, the card covers the tow to a Rivian service center or a contracted shop.

What a mobile operator does for a Rivian

A mobile rescue operator working the South Florida metro brings:

  • A 240V Level 2 source with a CCS connector for the R1T and R1S.
  • A 12V jump pack.
  • A 12V replacement battery for common models.
  • Tools for a stuck charge port.

The session typically adds 10 to 20 miles of range in 15 to 30 minutes of charging. That is charging time, not a promise about when someone arrives. The operator quotes you before starting and bills you directly.

How to avoid the next call

  • Drive the Rivian at least once a week. A short drive keeps the 12V topped off.
  • Park in shade or a garage. Heat is the killer.
  • Replace the 12V every two to three years in this climate.
  • Plan your charges around stations you know work.
  • Watch for 12V warning messages in the weeks before a failure.

Frequently asked questions

What is the Rivian roadside number?

It is in the Rivian app and the owner’s manual. The app’s “Roadside” button is the fastest way to reach the dispatcher.

Does Rivian roadside cover a mobile EV charge?

No. The card covers towing, lockout, flat-tire change with spare, fuel delivery for a gas car, and winching. It does not dispatch a 240V truck to your location.

Can I call Rivian roadside for a 12V jump?

The card dispatches a contracted service that can attempt a 12V jump. Whether the truck carries the right pack for an EV depends on the provider.

Where does Rivian roadside tow a car in South Florida?

The destination is set by the contracted dispatcher. Most often it is the nearest Rivian service center or a contracted shop in Miami or Fort Lauderdale.

What does a local mobile charge cost?

The operator quotes you before starting. Charge Pro MIA does not set the rate.

When to call us

If your Rivian is low or dead anywhere in Miami-Dade or Broward, call us before you call for a tow. A mobile operator meets the car with a 240V Level 2 source and a 12V jump pack. They quote you before starting and bill you directly.

Call us at (786) 963-2995 to reach a local operator.